Welcome to Natural Pigments' online store

Call toll-free 1-888-361-5900

FREE SHIPPING

FOR ORDERS OVER $150

Read more about our free shipping program

Shipping Policy

Order Processing

If the Processing Time for items in your order are "Usually ships within 24 hours", your order will be processed within 24 hours of receipt Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Time. Most orders placed before 12:00 noon Monday through Friday will ship the same day. Orders containing items with longer processing times, will be shipped when all items become available.

If you need your order to arrive by a specific date, please call 1-888-361-5900 regarding your order. Do not rely solely on the processing and fulfillment times listed herein if the delivery time for your order is critical.


Carriers

We use the following carriers to deliver orders:

FedEx
FedEx
United States Postal Serice (USPS)
United States Postal Service (USPS)

Shipping to Locations within the United States

The following are estimates of delivery times for carriers to locations within the United States.

USPS Domestic Shipping Services

The cost of certain mail classes, USPS Priority Mail, Priority Mail Express and Standard Post, is determined by how far the package travels to get to you. The color-coded map (above) shows the USPS zones based on Natural Pigments' location.

When you need your order* Select this service
1-3 Business Days Includes USPS Tracking and regular Saturday delivery USPS Priority Mail
1-3 Business Days For packages up to 13 ounces. No tracking available. USPS First Class Mail

* Add one day for processing the order when placing an order on a weekday. Add two or more days when ordering on a weekend. Actual number of days may vary and may exceed those displayed based on local delivery.

FedEx Domestic Shipping Services

FedEx Delivery Map

When you need your order* Select this service
Next Business Day Delivery by 3:00 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences in all 50 states FedEx Standard Overnight
2 Business Days Delivery by 4:30 p.m. to most areas (by 8 p.m. to residences) in all 50 states FedEx 2 Day
1-7 Business Days Delivery 1-5 business days within the contiguous U.S.; 3-7 business days to Alaska and Hawaii FedEx Home Delivery

* Add one day for processing the order when placing an order on a weekday. Add two or more days when ordering on a weekend.


International shipping

Shipping to Canada, Mexico and Other International Locations

Natural Pigments ships to most countries of the world. We use the postal service and FedEx for shipments to international locations.

A Special Note for Canada

When shipping to Canada we recommend using the United States Postal Service (USPS). Typically, FedEx offer less expensive shipping rates to Canada, but private carriers charge a customs brokerage fee, which the USPS does not and this usually results in less cost overall.

All International Locations

The following are estimates of delivery times for carriers to international locations.

USPS International Shipping Services

When you need your order* Select this service
6-10 Business Days Delivery to more than 180 countries USPS International Priority
2-3 Weeks Delivery to more than 180 countries of up to 4 lbs and less than $400 value USPS First-Class Package International Service

* Add one day for processing the order when placing an order on a weekday. Add two or more days when ordering on a weekend. Actual number of days may vary based on local delivery and customs delays.

FedEx International Shipping Services

When you need your order* Select this service
1-3 Business Days Delivery typically 1-3 business days to more than 220 countries and territories FedEx International Priority
2-5 Business Days Delivery 2-5 business days (typically 2-3 business days to Canada, Mexico and Puerto Rico) FedEx International Economy
2-7 Business Days Delivery typically 2-7 business days based on distance from the origin to all of Canada FedEx International Ground

* Add one day for processing the order when placing an order on a weekday. Add two or more days when ordering on a weekend.


Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. You can locate the tracking number for your order in the shipping confirmation email you receive when your order is shipped. (Look for the email with the subject line "Natural Pigments: Shipment # xxxxxxxxx for Order # xxxxxxxxx".) You can also find the tracking number by signing into your account and visiting My Account Dashboard under Recent Orders. Please note that orders using United States Postal Service (USPS) First Class mail will not have tracking numbers.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to abandon your order if you decide not to place it.


Shipping Damage

For shipping damage, customers should file a claim with the carrier immediately. Any discrepancy, including wrong or missing items, should be reported to Natural Pigments within twenty-four (24) hours of receipt. All packages will usually be shipped the following business day, unless noted in the online catalog.


Back Orders

We do not accept back orders for out-of-stock items. If you order an out-of-stock item, we will email you when we expect that product to be available. You will be among the first to receive the item when it becomes available. Natural Pigments will not charge your credit card for out-of-stock items.


 

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